Refund policy

GutterBrush Canada Return Policy

We want you to get the right GutterBrush size the first time — if you're unsure, send us a photo before ordering and we'll confirm it.

Eligibility for returns

Returns are accepted within 30 days of delivery.
Product must be unused, uninstalled and in its original packaging, in resalable condition.
A Return Authorization (RA) is required before anything is sent back. Returns sent without an RA may be refused.

Non-returnable items

Installed, used or modified product
Clearance or final-sale items
Special-order or volume/commercial quantities quoted as non-returnable

Restocking fees and return shipping

Approved returns may be subject to a restocking fee of up to 25%.
Original shipping charges are non-refundable.
Return shipping is the customer's responsibility unless the return is due to our error.

Damaged or incorrect orders

Notify us within 5 business days of delivery.
Include photos of the packaging and product.
Do not install damaged product. We'll arrange a replacement or resolution once the issue is verified.

Refunds Refunds are issued after returned items are received and inspected, to the original payment method. Processing time depends on your financial institution.

Order cancellations Orders can be cancelled before they ship. Once shipped, the return process above applies.

How to start a return Contact us through our contact page (/pages/contact) or call 437-475-2066 with your order number, the reason for the return and the product details.